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Policies at Andacia

Because We Care

We founded Andacia with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience with sincererity. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!


Shipping Policy

We provide a free shipping cost for all purchases. We could not guarantee if the products apply to import tax of your country. We do all custom made as per customer requirement based on sizing and color, kindly allow 2-3 weeks to manufacture. However, if you are in rush, please do not hesitate to let us know. We will definitely support best to achieve your special day date. We are using DHL Express for the shipment. Please allow at least 5 days of delivery for the product. Thank you for shopping with us !!

Our Return Policies

Because of the customization nature, unless they arrive damaged or defective. We would be happy to exchange or fix as required.

  • If you are not satisfied with your purchase please contact us immediately and we can discuss the options. 

  • Items must be returned in an unused (original) state. We reserve the right to refuse to return items that we believe are not marketable, damaged, altered or used.

  • Buyer should bear the return cost if there is no any quality issue.

  • Attention:  design customize order is not support refund.

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